Maintenance Supervision

Our Director of Maintenance works with our property supervisor and site manager to oversee all maintenance and custodial work at your property. Our maintenance and custodial staff maintain common areas, landscaping, and individual dwelling repairs. Outside licensed contractors are retained for specialized repairs such as boilers, elevators, roofing, fire alarm systems, and large grounds keeping or landscaping.

Training

Our staff is trained to keep properties in pristine condition and conduct preventive maintenance that will preserve and enhance property assets. All members of our staff, including maintenance and custodial personnel, make a social contract to be sensitive to residents’ needs and continue to receive training in this regard.

Contractor Selection & Monitoring

Should the need arise for an outside contractor, the maintenance director, property supervisor and site manager will retain and supervise qualified assistance. We require an independent contractor’s agreement that specifies the scope of the work, payment terms, warranty, requires proof of insurance, and limits the owner’s liability by requiring any change in scope or cost to be submitted in writing. Except for an emergency, all repairs in excess of owner’s limits will be put out for competitive bid and approved by the owner.

Scheduling

We prepare specific plans for each maintenance facet of the property: individual residences, interior and exterior common areas, and the building. Residents are encouraged to submit their repair needs to the site manager, who will schedule the work needed by filling out a work order form that becomes a history of repairs for (1) the building, (2) the apartment, and (3) the amount of time to complete the repairs.

Standards & Procedures

Our clients wish to provide clean, decent, and safe housing to low-income families, seniors, and people with disabilities in a humane and caring manner. Our staff is here to ensure success with procedures and maintenance standards that will enhance your property’s value and the lives of your residents. To enhance the lives of your disabled residents, we can help you remodel your property to comply with the Americans with Disabilities Act, Section 504—another example of our double bottom line.