Our Director of
Maintenance works with our property supervisor and site manager
to oversee all maintenance and custodial work at your property.
Our maintenance and custodial staff maintain common areas, landscaping,
and individual dwelling repairs. Outside licensed contractors
are retained for specialized repairs such as boilers, elevators,
roofing, fire alarm systems, and large grounds keeping or landscaping.
Our staff is trained
to keep properties in pristine condition and conduct preventive
maintenance that will preserve and enhance property assets. All
members of our staff, including maintenance and custodial personnel,
make a social contract to be sensitive to residents’ needs
and continue to receive training in this regard.
Should the need
arise for an outside contractor, the maintenance director, property
supervisor and site manager will retain and supervise qualified
assistance. We require an independent contractor’s agreement
that specifies the scope of the work, payment terms, warranty,
requires proof of insurance, and limits the owner’s liability
by requiring any change in scope or cost to be submitted in writing.
Except for an emergency, all repairs in excess of owner’s
limits will be put out for competitive bid and approved by the
We prepare specific
plans for each maintenance facet of the property: individual residences,
interior and exterior common areas, and the building. Residents
are encouraged to submit their repair needs to the site manager,
who will schedule the work needed by filling out a work order
form that becomes a history of repairs for (1) the building, (2)
the apartment, and (3) the amount of time to complete the repairs.
Our clients wish
to provide clean, decent, and safe housing to low-income families,
seniors, and people with disabilities in a humane and caring manner.
Our staff is here to ensure success with procedures and maintenance
standards that will enhance your property’s value and the
lives of your residents. To enhance the lives of your disabled
residents, we can help you remodel your property to comply with
the Americans with Disabilities Act, Section 504—another
example of our double bottom line.